Terms of Service

Welcome to ImportPilot. These Terms of Service (“Terms”) govern your access to and use of the ImportPilot website, applications, and services (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Acceptance of Terms

By accessing or using the Service, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you use the Service on behalf of a company, you represent that you are authorized to bind that company to these Terms.

2. Description of Service

ImportPilot provides trade intelligence tools — including HTS code search, AI-assisted product classification, landed cost calculation, rate change monitoring, and compliance signals — for informational purposes only. The Service is designed to help small importers research and plan their imports. It is not a customs brokerage service, a legal service, or a tax advisory service.

3. Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You agree to provide accurate, current, and complete information when creating your account.
• You will notify us promptly if you suspect unauthorized use of your account.
• You will not share your account, resell access to the Service, or use the Service on behalf of others without an appropriate plan.

4. AI Classification Disclaimer

AI-assisted classifications are suggestions, not binding rulings. ImportPilot uses large language models to suggest Harmonized Tariff Schedule (HTS) codes based on product descriptions you provide. These suggestions should not be substituted for professional customs broker advice or a Customs Binding Ruling issued by U.S. Customs and Border Protection (CBP).

Misclassification may result in incorrect duty payments, CBP penalties, or seizure of goods. Before using any HTS code on a customs entry, you must independently verify it — ideally by consulting a licensed customs broker or obtaining a Binding Ruling directly from CBP.

5. Data Accuracy Disclaimer

While we build the Service on official data sources — including the USITC Harmonized Tariff Schedule, USTR publications, and the Federal Register — rates, classifications, and trade remedies change frequently. Section 301 tariffs, Section 232 actions, antidumping and countervailing duties, and Free Trade Agreement eligibility can shift with executive orders, Federal Register notices, and court rulings.

You are solely responsible for verifying the accuracy and currency of all information obtained through the Service before relying on it for any customs entry, purchasing decision, or pricing calculation. We make no warranty that data in the Service is complete, current, or error-free.

6. Limitation of Liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. To the maximum extent permitted by law, ImportPilot and its officers, employees, and contractors shall not be liable for:

• Any customs duties, tariffs, fees, or taxes you owe or pay.
• Any CBP penalties, fines, detentions, seizures, or post-entry corrections.
• Any lost profits, lost business, or consequential, incidental, or indirect damages.
• Any losses arising from reliance on AI classifications, duty estimates, or landed cost calculations.
• Any losses arising from errors, omissions, or delays in tariff data, alerts, or news content.

In no event shall our aggregate liability for any claim arising out of or relating to the Service exceed the greater of (a) the amount you paid us in the 12 months preceding the claim or (b) US $100.

7. Intellectual Property

ImportPilot, including its software, design, interface, trademarks, and aggregated content, is owned by us and our licensors and is protected by U.S. and international intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms. You retain ownership of the product descriptions, shipment data, and notes you enter into the Service.

8. Acceptable Use

You agree not to:

• Scrape, mirror, or redistribute the HTS database or AI outputs at scale.
• Circumvent rate limits, plan caps, or access controls.
• Use the Service to violate U.S. export controls, sanctions, or import laws.
• Reverse engineer, decompile, or attempt to extract source code from the Service.

9. Subscriptions and Billing

Paid plans are billed monthly via Stripe. By subscribing, you authorize us (through Stripe) to charge your payment method on a recurring basis until you cancel. You can cancel at any time from the Billing page; cancellation takes effect at the end of the current billing period. We do not offer prorated refunds for partial months.

10. Account Termination

You may close your account at any time by contacting us or using the in-app deletion option. We may suspend or terminate your account if you violate these Terms, abuse the Service, or engage in activity that harms other users or our infrastructure. Upon termination, your access will cease and we may delete your account data subject to applicable law.

11. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction and venue there.

13. Contact

Questions about these Terms? Email us at support@importpilot.io.